Privacy Policy
VehiMitra, operated by Shandilya Global Venture Private Limited ("VehiMitra", "we", "us" or "our"), respects the privacy of individuals using our website, products and services.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, how it may be shared, how we protect it and the choices available to users.
1.1 Information we may collect
Depending upon the service used, we may collect information such as:
- Name and account information.
- Mobile number and email address.
- Delivery and billing information.
- Vehicle-related information provided by the user.
- QR/sticker identification information.
- Emergency contact information supplied by the user.
- Images or profile information uploaded by the user.
- Order, transaction and payment-related information.
- Support requests and communications.
- Device, browser, IP address and technical information.
- Website usage and interaction information.
1.2 Information you provide
Information voluntarily entered into forms, registration pages, vehicle profiles, QR services, orders, support requests or other features may be stored and processed for providing the requested service.
1.3 Why we use information
- To create and manage user accounts.
- To process orders and payments.
- To deliver products.
- To activate and manage QR services.
- To operate vehicle-related safety features.
- To provide customer support.
- To detect fraud, abuse or unauthorized activity.
- To improve website functionality and services.
- To communicate service-related information.
- To comply with applicable legal obligations.
1.4 Vehicle and QR information
Certain VehiMitra services are designed around QR identifiers associated with vehicles or users. Information intentionally made available through a QR profile may become visible to a person who scans or accesses that QR code, depending on the configuration selected by the user.
Users should therefore avoid publishing sensitive information that they do not want to be accessible through their QR profile.
1.5 Emergency and safety information
If a user enables emergency, assistance, family-alert, contact or related safety functionality, information necessary to provide that functionality may be processed and transmitted to the relevant recipient or service provider.
1.6 Payment information
Payment transactions may be processed through third-party payment gateways. VehiMitra may receive transaction-related information such as payment status, transaction reference, amount and other information required to reconcile the order.
Unless expressly stated otherwise, complete card, banking or payment credentials are not intended to be stored by VehiMitra.
1.7 Cookies and similar technologies
We may use cookies, sessions, local storage, analytics or similar technologies for login functionality, security, preferences, website performance and analytics.
1.8 Third-party service providers
Information may be shared with service providers where reasonably necessary to operate the service, including payment processors, hosting providers, communication providers, delivery partners, analytics providers, technology providers and customer-support providers.
1.9 Legal disclosures
We may disclose information where required or permitted by applicable law, legal process, court order, governmental authority or where reasonably necessary to prevent fraud, abuse, security threats or unlawful activity.
1.10 Data security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
1.11 Data retention
Information may be retained for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, prevent fraud or comply with legal and regulatory requirements.
1.12 User requests relating to personal data
Subject to applicable law and verification requirements, users may contact us regarding access, correction, deletion, withdrawal of consent or other applicable personal-data requests.
1.13 Children's privacy
Our services are not intentionally directed toward children who are not legally capable of entering into applicable transactions or agreements. Where required by law, appropriate consent or authorization may be required.
1.14 Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective or updated date.
Terms & Conditions
These Terms & Conditions govern access to and use of the VehiMitra website, products, QR services, accounts, vehicle profiles, safety features and related services.
2.1 Acceptance
By accessing or using the website or purchasing or using a VehiMitra product or service, you agree to these Terms. If you do not agree, you should discontinue use of the relevant service.
2.2 Eligibility
Users must provide accurate information and must have the legal capacity required to enter into the applicable transaction or obtain appropriate authorization from a parent, guardian or responsible person where required by law.
2.3 Account responsibility
Users are responsible for maintaining the confidentiality of their account credentials and for activities performed through their account.
2.4 Accurate information
Users must provide accurate, current and complete information. Users should update information where necessary to keep their account or QR profile accurate.
2.5 Service availability
We may modify, suspend, discontinue or update any feature, product, service or part of the website where reasonably necessary for maintenance, security, business operations, legal compliance or technical reasons.
2.6 Website access
Users must not attempt to interfere with the operation, security, availability or integrity of the website or its underlying systems.
2.7 Third-party services
Certain services may depend upon third-party providers. Their availability, policies and performance may be outside VehiMitra's direct control.
Refund Policy
We aim to process eligible refunds fairly and transparently. Refund eligibility depends upon the type of product or service purchased and whether the relevant service has already been activated, personalized, generated or used.
3.1 Physical products
Refunds for physical products may be available where the product is eligible under the applicable return policy and is returned in the required condition within the applicable period.
3.2 Personalized products
Customized, personalized, printed, generated or user-specific products may not be eligible for cancellation or refund once production or processing has commenced, except where required by applicable law or where the product is defective, incorrectly supplied or otherwise eligible for remedy.
3.3 Digital services
Digital services, QR activation, account-based services or services that have already been activated or substantially delivered may not be refundable solely because the customer subsequently changes their mind, subject to applicable law.
3.4 Defective or incorrect product
Where a product is defective, damaged in transit or materially different from the product ordered, the customer should contact support promptly with the order details and relevant photographs or other evidence.
3.5 Refund method
Approved refunds will generally be processed to the original payment method or through another lawful refund mechanism, subject to payment-provider processing rules.
3.6 Refund processing time
Once a refund is approved, the actual time for crediting the amount may depend on the payment gateway, bank, card issuer or other financial institution.
3.7 Non-receipt of refund
If a refund has been confirmed but has not appeared within the expected processing period, customers should contact VehiMitra with the relevant order and transaction reference.
Return & Replacement Policy
4.1 Eligible reasons
- Product received damaged.
- Manufacturing defect.
- Wrong product received.
- Materially incorrect order supplied by VehiMitra.
- Other cases expressly approved by VehiMitra.
4.2 Customer responsibility
Customers should inspect the product after delivery and contact support as soon as reasonably possible if an issue is identified.
4.3 Evidence
We may request photographs, packaging photographs, order details, delivery information or other reasonable evidence necessary to investigate a return or replacement request.
4.4 Product condition
Where a physical return is approved, the product should ordinarily be returned in the condition specified by the support team, along with relevant packaging or accessories where applicable.
4.5 Replacement
Where replacement is approved, replacement may be provided instead of a refund where appropriate and legally permissible.
4.6 Exclusions
Damage caused by improper installation, misuse, alteration, neglect, accidental damage or ordinary wear and tear may not qualify for replacement.
Shipping & Delivery Policy
5.1 Delivery address
Customers are responsible for providing an accurate and complete delivery address, mobile number and other information required for successful delivery.
5.2 Delivery estimates
Delivery estimates are indicative and may vary due to courier operations, weather, public holidays, remote locations, logistics disruptions, incorrect addresses or other circumstances beyond reasonable control.
5.3 Failed delivery
If delivery fails because of an incorrect address, recipient unavailability, refusal to accept delivery or other customer- related reason, additional shipping or re-delivery charges may apply where permitted.
5.4 Tracking
Where available, shipment tracking information may be provided through the applicable courier or logistics partner.
5.5 Delivery damage
Customers should report visible transit damage promptly and retain relevant packaging where possible.
Cancellation Policy
6.1 Order cancellation
An order may be cancelled where the cancellation request is received before processing, customization, printing, activation, dispatch or other irreversible processing has commenced.
6.2 Processed orders
Once an order has entered production, personalization, printing, dispatch or activation, cancellation may no longer be possible.
6.3 Service cancellation
Cancellation of subscription or service-based products may be subject to the specific product terms displayed at the time of purchase.
6.4 Fraudulent transactions
VehiMitra may cancel or hold transactions where there are reasonable grounds to suspect fraud, unauthorized use, payment abuse or other unlawful activity, subject to applicable law.
Payments, Pricing & Taxes
7.1 Prices
Product and service prices displayed on the website are subject to change. The applicable price at the time of successful order confirmation will ordinarily apply.
7.2 Taxes
Applicable taxes, including GST where applicable, may be charged in accordance with prevailing law and the nature of the transaction.
7.3 Payment authorization
An order is considered successfully placed only after the payment and order confirmation process is successfully completed.
7.4 Failed payments
If an amount is debited but the order is not successfully confirmed, the customer should contact support with the transaction reference. Reconciliation may require confirmation from the payment provider or bank.
7.5 Promotional offers
Coupons, promotional offers and discounts may have separate eligibility conditions, validity periods, usage limits and product restrictions.
QR Products & QR Service Terms
8.1 QR ownership and assignment
A QR identifier supplied or activated through VehiMitra may be associated with the account, product or vehicle information specified during activation.
8.2 QR activation
QR services may require successful registration, activation or verification before all intended features become available.
8.3 QR scanning
A QR code may be scanned by compatible devices and applications. VehiMitra does not control every device, browser, camera or network used to scan a QR code.
8.4 QR misuse
Users must not duplicate, manipulate, tamper with, sell, transfer, reverse engineer or misuse a QR identifier except as expressly permitted by VehiMitra.
8.5 QR replacement
Replacement of lost, damaged or compromised QR products may be subject to applicable product and replacement charges.
8.6 QR service dependency
QR functionality may depend on internet connectivity, hosting infrastructure, third-party networks, device compatibility and other technical systems.
Vehicle Safety, Emergency & Assistance Features
9.1 Nature of the service
VehiMitra provides technology intended to facilitate communication, identification, alerts, contact and related safety-oriented functionality.
9.2 No emergency-service guarantee
VehiMitra does not represent that every emergency alert, call, message, notification, location request or assistance request will always be delivered, answered or acted upon.
9.3 Official emergency services
In an actual emergency, users should contact the appropriate official emergency services directly.
9.4 Location functionality
Any location-related feature may depend upon GPS availability, device permissions, network connectivity, device settings, browser support and third-party services. Location information may therefore be unavailable, delayed, inaccurate or incomplete.
9.5 User-provided emergency contacts
Users are responsible for ensuring that emergency contacts supplied by them are accurate and that they have appropriate permission or lawful basis to provide such information.
User Content & Uploaded Information
10.1 User responsibility
Users are responsible for information, photographs, text, vehicle details, contact information and other material they upload, submit or publish through VehiMitra.
10.2 Accuracy
Users must not knowingly provide false, misleading, fraudulent or materially inaccurate information.
10.3 Rights and authorization
Users represent that they have the necessary rights, permissions or lawful authorization to upload or publish material submitted through the service.
10.4 Removal
VehiMitra may restrict, remove, disable or modify content where reasonably necessary for security, legal compliance, policy enforcement, technical reasons or protection of users and the platform.
Acceptable Use Policy
Users must use VehiMitra only for lawful and legitimate purposes.
The following activities are prohibited:
- Fraudulent or deceptive activity.
- Unauthorized access to another user's account.
- Attempting to bypass security controls.
- QR cloning, tampering or unauthorized duplication.
- Harassment, threats or abusive use of communication features.
- Uploading unlawful or infringing material.
- Using the service to facilitate criminal activity.
- Introducing malware, malicious code or harmful software.
- Scraping or automated extraction without authorization.
- Interfering with website availability or infrastructure.
- Impersonating another person or organization.
- Using VehiMitra services to violate applicable law.
Violation of this policy may result in suspension, restriction or termination of access, subject to applicable law.
Intellectual Property Rights
Unless otherwise stated, the VehiMitra name, branding, logos, graphics, website design, software, code, layouts, text, templates, product designs and other materials are owned by or licensed to VehiMitra or its respective rights holders.
No intellectual property right is transferred to a user merely by accessing the website or purchasing a product.
Users must not reproduce, distribute, modify, sell, publish, reverse engineer or commercially exploit VehiMitra intellectual property without prior written authorization, except where permitted by applicable law.
Third-party trademarks
Third-party names, trademarks and logos appearing on the website remain the property of their respective owners.
Disclaimer
The website and services are provided on an "as available" basis. We make reasonable efforts to maintain accurate, reliable and useful services, but we do not guarantee that every feature will always be uninterrupted, error-free, available or compatible with every device or network.
Information displayed through user-created vehicle profiles, QR profiles, contact information or other user-generated content may be supplied by users and may not be independently verified by VehiMitra.
VehiMitra does not guarantee that a person scanning a QR code will behave responsibly, contact the correct person, provide accurate information or use the service for a legitimate purpose.
Limitation of Liability
To the maximum extent permitted by applicable law, VehiMitra shall not be responsible for indirect, incidental, special, consequential or punitive losses arising from use of the website or services.
This may include losses resulting from network failure, device failure, third-party service failure, delayed notification, unavailable location data, unauthorized account access, user-generated information or interruption of service.
Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded or limited under applicable law.
Indemnification
To the extent permitted by applicable law, a user may be responsible for losses, claims, liabilities, costs or expenses arising from the user's unlawful use of the service, violation of these Terms, infringement of third-party rights or unauthorized content submitted by the user.
This provision does not limit any rights or remedies available to consumers under mandatory applicable law.
Third-Party Websites & Services
The website may contain links, integrations or references to third-party websites and services. VehiMitra is not responsible for the content, security, availability, privacy practices or terms of third-party services.
Users should review the applicable third-party terms and privacy policies before using those services.
Communications
By using our services, you may receive transactional communications relating to orders, accounts, security, service activation, support requests or other essential service matters.
Promotional communications, where used, will be subject to applicable consent and communication requirements and available user controls.
Grievance Redressal
We aim to provide a reasonable mechanism for users and consumers to raise complaints relating to products, services, transactions, privacy, accounts or other issues.
How to submit a complaint
- Contact VehiMitra through the official support channel.
- Provide your name and relevant contact details.
- Provide the order, account, QR or transaction reference where applicable.
- Clearly describe the issue and requested resolution.
- Attach supporting documents or photographs where relevant.
We will review the complaint and respond in accordance with applicable law and our operational procedures.
Contact Us
For questions regarding these policies, orders, refunds, returns, privacy, accounts, QR services or other VehiMitra matters, please contact us through the official channels provided below.
Governing Law & Jurisdiction
These Terms and policies shall be interpreted in accordance with the laws applicable in India, subject to any mandatory consumer or other legal rights that cannot lawfully be excluded.
Any dispute shall be subject to the jurisdiction of competent courts or authorities as determined under applicable law.
Changes to Policies
VehiMitra may update these Terms, Privacy Policy, Refund Policy, Return Policy, Shipping Policy or other policies from time to time to reflect changes in services, technology, business operations or applicable law.
The latest version will be published on this page. Continued use of the relevant service after an update may constitute acceptance where legally permissible.
Severability
If any provision of these Terms or policies is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to the extent permitted by applicable law.
Entire Agreement
These policies, together with applicable product-specific terms, order information and other terms expressly incorporated into the relevant service, constitute the applicable agreement governing the relevant use of VehiMitra services, subject to mandatory rights under applicable law.